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          THE MOST SIMPLE, POWERFUL CONTACT CENTER SOFTWARE

          contact center software bright pattern

          WHY DID WE CREATE BRIGHT PATTERN?

          BLENDED OMNICHANNEL COMMUNICATIONS

          Give your customers the freedom of choice. Allow your customers to reach you?on any channel of communication and switch channels effortlessly.?Provide a seamless, effortless conversation across all channels.

          ARTIFICIAL INTELLIGENCE

          ?Best of breed AI to help your agents and customers

          BOTS

          Brighter bots to help your customers with seamless handoff to agents

          VIDEO CHAT

          Video chat for personalized customer service

          EMAIL

          Fast and easy email communication

          SMS

          Asynchronous chat to connect with your customers on the go

          MESSENGERS

          Communicate on messengers … WhatsApp, Facebook Messenger, LINE, Viber and more

          CHAT

          Enrich customer experience with web chat

          VOICE

          Inbound Calls, Outbound Campaigns, IVR, and Callback

          IN-APP

          Power your mobile app experience with embedded chat, video chat, messaging, and document and picture sharing

          LOW ONE-TIME SET-UP FEE

          Includes 45 hours of services for workflow implementation and training:

          • Discovery and Design Workshop
          • Configuration and Customization to customer requirements
          • Testing and Evaluation
          • Agent and Supervisor Training
          • Administration Mentoring
          • Knowledge Transfer

          TAILORED FIT

          Services to ensure customer processes operate smoothly

          EASY TO LEARN

          Simple to use mission-specific agent UI reduces training requirements, and training is available too

          PAINLESS UPDATES

          Frequent improvement updates are nondisruptive, by means of architecture and procedures

          24/7 SUPPORT

          Beyond support, our goal is customer success. And we are available 24/7

          WHY WAIT?

          We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service